Service & Warranty Management
- Comprehensive field service facilities are provided including Job entry, maintenance and allocation to in-house service vans or subcontractors.
- Maintenance contracts and warranty are recorded and held by customer and item. These provide for periodic billing and scheduling of preventive maintenance service calls.
- The jobs may be scheduled to service vans using the Aware Scheduler. Job Cards and Call Schedules can be printed.
- Service vans can be managed as profit centres with inventory control over van stock and full accountability of revenue and expenses.
- Parts from in-house stores may be transferred to the vans and any purchase order raised for a job will be directly costed against it.
- Performance reports enable management to control this function in order to optimise the return.
